Return Policy

Can I change the product?

The products cannot be changed. However, you can return the products you bought and place a new order.

What are the product return terms?

"Right of Withdrawal without Reason" is 15 days from the date of receipt of the product. For return transactions, the product must reach our warehouse within 15 days. Taking into account the delivery time to the warehouse, you must send your order to the shipping company with its original packaging within 7 workdays starting from the date of receipt.

The product you want to return should be unused; The barcode must not be broken and have not lost its resaleable feature. Products must be returned as received. If necessary conditions are not provided; The product/s will be shipped back to you.

Shipping fee for returns belongs to the customer. Returns are not accepted for international orders, except damaged products.

How can I return my order?

For return requests, please send an e-mail to [email protected].

For further questions, you can e-mail to [email protected].